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Shipping Policy

Our products are delivered across India to all metros and certain non-metro cities. Shipping is handled by the respective seller(vendor) and they have arranged with reliable logistics partners to ensure delivery of non-perishable items across cities. In most cases, the products should reach you within 4-6 working days.

Shipping Time

Since most of the products are fresh, we allow the vendors to decide on the lead time they require. Typically the lead time is 4-6 days.

The logistics partner gets a notification once the vendor has your product ready for dispatch. They will then pick it up from the vendor and deliver it to you between 8am to 6pm on all days Monday to Saturday.

Most of the logistics partners ship on all days (Monday to Saturday) except Sundays and public holidays.

If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at order@freshconnection.in, mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest.

In case your shipment is delayed

In case there is a delay, please send us an email on order@freshconnection.in with your order number.

In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.